FAQ

These are the questions most often asked by Viewers at BeNaughtyLive.com. Before contacting us, make sure it's not covered here. Thanks.

Registration

1. Is registration really free?
2. Is my personal information safe with you? Who do you share it with?
3. Why do you ask for a credit card at registration?
4. I joined your site a while ago, why is my account still not working?

General questions

1. Is this Live?
2. Is this really free?
3. What do I need in order to view the Video?
4. Where are the archive photos?
5. Why am I sometimes asked for a Screen Name and Password?
6. I can't see the Video, what can I do?
7. How do I end my Videochat Session?
8. What happens if my telephone line disconnects while in Video Session?
9. May I Contact a Chathost?
10. How do I add a Chathost to my Favourites?
11. How can I view my Favourites?

Account management

1. I forgot my password. How do I get in my account again?
2. How can I change my password?
3. My account is inactive (or closed at user request). I want it back!
4. I used to have a Screen Name but I forgot it completely.
5. I am not allowed to use any services with my account. What's the problem?
6. How do I change my account details?
7. Can I change my Screen Name?

Billing

1. Are videos free or chargeable?
2. I've got a failed payment on my account - what now?
3. Can I update my credit card if it's expired?
4. Can I check my spending? Do I get a statement?
5. Who do I contact if I would like to discuss my bill?
6. It looks like I was billed twice for the same stuff...?
7. How do I get billed and what do I pay for?
8. Is my billing information safe and protected?
9. Is there any spending limit in place?
10. What is the Extended Credit Agreement (ECA)?
11. How long does it take to have the ECA processed?
12. I am not sure about security when sending the ECA...
13. I don't remember using your services lately. Why am I being sent a Billing Confirmation email?
14. I received some Billing Confirmation emails for the same amount, why?
15. Can I use a debit or cheque card for entering chargeable videos?
16. My card is 'Not Honoured by the Bank'...
17. My card has 'Expired'...
18. My card is 'Not Validated'...
19. My card is 'Closed at User Request'...
20. My card is 'Suspended'...
21. My card is 'Declined by the Bank'...

Site Features

1. Will the CamToCam and Sound functions slow the video?
2. I can't hear any sound coming from the Chathost. Why?
3. The Chathost cannot see me when I'm in Video and select CamToCam. Why?
4. How do I know when the Chathost has connected to my webcam?
5. The sound keeps interrupting. Why?
6. Can the whole world see me when I have my webcam connected?
7. What is One2One?
8. What does One2One give me?
9. What do I need in order to have a One2One session?

Strip HiLo Game

1. Adult Strip Games: What is this all about?
2. Do I need additional software to play?
3. What is Strip HiLo?

Registration

Is registration really free?

Yes, it really is. We will place an authorization check on your credit card, though, to make sure that the card is valid. With some banks you may see it in your online statement for a short while but don't worry - it is never collected and disappears within seven business days.

Is my personal information safe with you? Who do you share it with?

Yes, the information you provide to us is immediately encrypted and kept strictly confidential. It will not be given, sold or shared with any outside organization.

Why do you ask for a credit card at registration?

Prospective members are required to have a credit card as our registration procedure has a built-in age-verification mechanism - so far the best method to prevent minors' access to the adult content.

I joined your site a while ago, why doesn't my account still work?

Most likely, you've entered incorrect or incomplete information when registering. Just contact us and we'll try to help you as soon as possible (please make sure you specify your Screen Name plus full name and address).

General questions

Is this Live ... ?

If you are looking at the Who is online Now? section, then the answer is YES!! Take a look at the text chat area and you will see for yourself. However, if you are searching the full database of Chathosts, you will find profiles of Chathosts who are not currently online. You won't be able to see their Video but they may have taken some archives snapshots during one of their previous live broadcasts for you to view.

Is this really free?

Browsing this site is absolutely free. It costs nothing to search and view the Chathost's Profile, and to view their personal past archive photo shots which they took while in front of their Video Camera. Because of the potential adult nature of some of these archive photos taken by the Chathosts, we need to ensure you really are an Adult. We achieve this adult check by validating your Credit Card.

However, some Chathosts do charge for viewing their live video broadcasts. It is entirely up to them if they are going to charge, when and by how much. It is out of our control. But one thing is for sure ...we GUARANTEE that we will NEVER, EVER charge you for anything unless you specifically request one of these chargeable Live Videochat Sessions, and then you will be given a warning before entering the video. And at any time, you can instantly view the full details of any charges you have incurred... leaving YOU in full control.

What do I need in order to view the Video?

Nothing at all if you just want to watch and text chat with the Chathosts! All modern browsers can see the Chathosts' live broadcasts without the need for any downloads or plug-ins. However, on the remote chance that you cannot see the video, then probably you need to install Adobe Flash (you can install it from Adobe's web site).

If you would like to take advantage of Sound and/or CamToCam (Two-way video) functions, then you will need some extra equipment:

For Sound, which enables you to hear a Chathost speaking, your PC will need a soundcard as well as either a set of speakers or headphones.

If you would like the Chathost to see you live, then you will need a webcam.

Where are the archive photos?

You may hear a Chathost suggesting that you should look at their Archive Photos. These are photos the Chathost has taken during their current or historical live broadcasts. You gain access to these photos from the Chathost Profile. If you cannot see a Chathost's archive photos, then it is because you are not a registered viewer or that Chathost has not taken any snapshot photos of any of their previous broadcasts.

Why am I sometimes asked for a Screen Name and Password?

Whenever you try to access an area which may contain material of an *adult* nature you will need to enter the Screen Name and Password you registered before. If you have not registered with the BeNaughtyLive.com Network, then you will not be able to gain access to these areas.

I can't see the Video, what can I do?

The following is a list of things you can check...

• Maybe the Chathost is having problems with their video? In the text chat area ask if others have a problem seeing the Video.
• In order to see live streaming video in your browser you must have Java enabled. You don't need to know what Java is about (it's technical stuff), but you will need to check that the Java option is enabled in your browser. You will need to consult your browser documentation or Help screens to ensure this option is turned on.

How do I end my Videochat Session?

Any of the following ways will work. However the first option is the simplest...

• Click on the End Session Button immediately below the Video Picture you are watching.
• Close the browser completely.

...and don't worry if you telephone line goes dead during a Video session. We will know about it and if it's a chargeable session you will not incur any extra costs.

What happens if my telephone line disconnects while in a Video Session?

Don't worry as we will know that your line has disconnected and therefore your session will automatically end. This also applies if your browser or computer hangs up... we will know about it.

May I Contact a Chathost?

This is entirely at the discretion of the Chathost. Obviously there is no problem sending a Chathost a message using the Send Me Mail option from Chathost's profile. However, any additional contact information such as ICQ, telephone number, address or even meeting up in real life, is up to the individual Chathost. DO NOT keep asking for this information if the Chathost declines to give it to you ...respect their privacy.

How do I add a Chathost to my Favourites?

Once you log in as a Viewer, you'll see that every Chathost's Profile has a button *Add Favourites*. If you like a particular Chathost, simply click that button on her/his Profile - and it will be added to your list of Favourites!

How can I view my Favourites?

There are 2 ways.

• The easy one: select the Favourites link from Live WebCams menu options.
• The classical one: go to Members Area from Live WebCams menu options and look for the Chathost Related section - and there you have it, your Favourites!

Account Management

I forgot my password. How do I get into my account again?

Please contact our Helpdesk and you will be sent a new password.

How can I change my password?

Please go to Members Area (see Live WebCams menu), select Account Management and then Change Password link.

My account is inactive (or closed at user request). I want it back!

Please contact our Helpdesk to have your account reactivated. As soon as we have authenticated your request, your account will be reopened and ready for use again.

I used to have a Screen Name but I forgot it completely.

The simplest solution would be to contact us. We'll try to help ;-)

I am not allowed to use any services with my account. What's the problem?

Most probably, there is some sort of problem with your account or your credit card. The reasons may vary, so please get in touch with our Helpdesk. They will explain the problem and advise you on a solution.

How do I change my account details?

Some details, such as your password or credit card used for billing, can be changed using the Members Area (see Live WebCams menu). Once you are on that page:

• Select Account Management and then Change Password - if you need to change the password or
• To add or change your credit card, click Your Credit Card Details.

With all other changes, please contact our 24/7 Helpdesk and we'll help you right away :-)

Can I change my Screen Name?

Unfortunately, not at this time. However, you are not restricted to one Screen Name and can create several :-)

Billing

Are videos free or chargeable?

There are both free and chargeable rooms available :-) The Chathost decides if she/he charges for Videochat and if so, how much. Chathosts are independent contractors and we have no control over their charging policies.

If video is free, you will see the icon in Chathost's Features on Whoisonline page (choose Small pictures with description view).

I've got a failed payment on my account - what now?

Please ensure that sufficient funds are available on the card and then contact our Helpdesk. We will submit the payment for processing again and will let you know of the results. It should take only a few minutes :-)

Can I update my credit card if it's expired?

Of course, just contact our Helpdesk with the request. Please do not forget to state the Screen Name of your account, the last 4 digits of the credit card you want updated and its new expiry date.

Can I check my spending? Do I get a statement?

Yes, you can always access the billing history of your Viewer account by visiting Members Area (available on see Live WebCams menu).

As soon as you are on that page, choose Session Statistics and go to

• Session Details for a list of your video sessions or
• Credit Card Statement for a list of credit card charges

Additionally, every time a payment is collected you will receive an email to your registered email address - with details of the charge.

Who do I contact if I would like to discuss my bill?

Our Helpdesk, as always :-) You can send us an online Help Request or contact us by fax or voice mail. In case we can't assist you directly, we'll make sure your query gets to the right person.

We guarantee a reply within 24 hours, but it usually takes much less time than that. Most queries are processed within just 20-40 minutes so... don't hesitate to drop us a line whenever you have a question or need any help :-)

Click here for our contact details.

It looks like I was billed twice for the same stuff...?

Please note that payment for longer video sessions can be split into multiple credit card payments. Such 'split' payments can sometimes be for identical amounts which might be a reason for confusion :-)

For example, after a 60 minutes long Videochat session at $2.50 per minute, the total cost of the Videochat would be $150. For this long session, you would receive about 6 credit card charges, for around $25-30 each (please remember that every bill also has a surcharge of 50 cents).

Each of those 6 charges would have a different Billing Ref. # and cover different 'chunks' of the same Videochat session. Since the price of the video is the same, the billing intervals remain very similar, making the billed amounts also very similar or even identical.

You can always check which Videochat sessions are included in a credit card charge by checking the Description (it's a link Video Session in the last column of the charges list).

In case you are in doubt about a particular payment, simply get in touch with our Helpdesk - we will explain it in more detail for you :-)

How do I get billed and what do I pay for?

Most parts of the service are free. A fee will only be payable for the chargeable video sessions.

Is my billing information safe and protected?

All of your personal information is encrypted, preventing it from being accessed or read by any unauthorized party. We use SSL (Secure Socket Layer) encryption that is known to be the best available software package for secure e-commerce trading.

Is there any spending limit in place?

Yes, and for a very good reason!

Imagine it is your first day at our Live WebCams (maybe it is :-) ?)...You may not be too familiar with how "to video", and maybe you get carried away and lose track of the time. As a result you can spend more than you planned :-O

This is why we will halt your spending on a credit card as soon as you have spent up to the limit (set individually for each Member at registration). This process gives you the chance to wait a moment and calm down a bit :-) Everyone has to ;-)

From this point on, you can only enter free video with this card (of course, all the other free features remain available as well: text chat, access to Photo Archives, etc).

To continue spending, simply go ahead with the Extended Credit Agreement (ECA - see next FAQ), and we will then enable you to go on with your viewing pleasure.

What is the Extended Credit Agreement (ECA)?

This is a simple process used by many Internet businesses to ask their customers for authorization of spending. Other sites may call it something else but we at CC Network call it an Extended Credit Agreement - a few lines of text that you need to authorize in writing or by voice.

Why? The answer is really easy: services we provide, unlike one-time online purchases, may attract continuous, virtually unlimited charges. The purpose of the ECA form is to ensure that members are aware of their spending, as in the past we found some people running into debt before they realized what had happened. Apart from this, it is also protection for ourselves since credit card companies may require some evidence in case of any inquiries from customer's bank.

The ECA form is very simple, yet quite sufficient. You only need to supply the details provided on the on-line registration form (full name, address etc). In addition to these details, you will be asked for your date of birth and phone number (NOT for contact purposes).

How long does it take to have the ECA processed?

The form takes only a few minutes to complete and send. We work all day, every day and will act immediately: your credit card will be reactivated in about 15-20 minutes after we receive your ECA!

We do our best to make the ECA process simple (no excessive paperwork :-)). Choose ANY from the following options:

• Print & sign -> Fax (quick)

  or

• Print & sign -> Call and read (quick)

  or

• Print & sign -> Scan -> send by online Help Request (mid-quick)

  or

• Print & sign -> Post (long)

Once you've completed the ECA (you can cover several cards at once if you wish), you can spend against this card without any limits. For instructions, please go here.

I am not sure about security when sending the ECA...

Please be totally assured that ALL information you supply back to us is in the strictest confidence and will NEVER be shared with any other party. If you are worried about sending your information over the Internet, please rest assured that none of our Members have experienced any problems after doing so.

If you are still wary, why not call us on the Voice Service and record your ECA ;-)?

I don't remember using your services lately. Why am I being sent a Billing Confirmation email?

If some of the charges look unfamiliar, this may be because they relate to some of your previous spending which has only now been charged to your credit card. This can sometimes happen if there was a payment transaction that previously failed, but can now be processed. Visiting the link given in our Billing Confirmation email will provide you with details of exactly when and why the spending occurred on your Viewer account.

I received some Billing Confirmation emails for the same amount, why?

You might get an impression at times that you have been charged more than once for the same session, but this is not the case. Payments for long or expensive sessions are usually split into smaller parts. Because of this, you may receive several bills, each for just a part of the total charge for a particular session (such charges can sometimes be for identical amounts). You can always check how much each session cost in total in your Session Details . For a more detailed explanation, you're welcome to check this FAQ.

Can I use a debit or cheque card for entering chargeable videos?

Most debit and cheque cards with the Visa and Mastercard logos should work fine. However, please ensure that your card allows you to make purchases over the Internet.

My card is 'Not Honoured by the Bank'...

This temporary status is sometimes returned by banks

• during our validity check (this pre-auth doesn't cost you anything) or
• after you've enjoyed some of the fee-based video on our website (which may have resulted in a failed payment; see your Statement).

Following are the most frequent reasons why a card might be not honoured:

• There are insufficient funds on your account
• Our billing processor CCNetwork may seem uncommon to your bank - considering your spending history
• Your card is not permitted for use in the Internet
• Your card is restricted for a certain number of transactions/Internet transactions
• When registering your card, you've entered an incorrect CVV code/expiry date

All this can be easily solved... just follow these 2 simple steps:

1. Contact your bank and give them approval for CC Network transactions (make sure none of the restrictions mentioned above apply to your card)
2. Ask our Helpdesk to try your card again - or run through the outstanding payment.

Then give us a couple of minutes! We'll check the card once again to restore it for your further use and send you a confirmation.

If this seems a hassle, you can simply try adding another card :-) (If it doesn't seem to get through, just contact us and we'll see what we can do).

My card has 'Expired'...

If the number of your card hasn't changed and you only need to correct the expiry date, simply send us the new expiry date. Your card will be updated in a couple of minutes!

If the card number has changed - please add it as a new card on your account. In case it's returned with any other status than 'fine', please check a corresponding FAQ or simply contact us :-)

My card is 'Not Validated'...

You just need to wait a few moments while the card pre-authorization is completed. This might take longer if there is some problem with your card. If that's the case, simply notify us and we'll advise you further.

My card is 'Closed at User Request'...

You have chosen to close the card at some point... so if you want to reactivate it, please tell us.

My card is 'Suspended'...

This means there has been some kind of problem with your card (for example, many outstanding payments), so it has been suspended. Please Contact Us for further details and ways of resolving this.

My card is 'Declined by the Bank'...

Your card has failed for some reason, unfortunately. Please contact our Helpdesk and we will do our best to help.

Site Features

Will the CamToCam and Sound functions slow the video?

We've gone to great lengths to design these functions so that they take up the minimum amount of bandwidth. The result is that using both of these functions is only going to slow your framerate by a mere 0.2fps - that's only one frame every five seconds - meaning that it's virtually unnoticeable.

I can't hear any sound coming from the Chathost. Why?

Your volume is too low, or the Chathost doesn't have her Microphone configured correctly.

The Chathost cannot see me when I'm in Video and select CamToCam. Why?

Make sure that there is no other software using the webcam.

How do I know when the Chathost can see me?

If you can see yourself when you click on CamToCam, then the Chathost can also see you.

The sound keeps interrupting. Why?

Most likely your or Chathosts' Internet connection are not that good.

Can the whole world see me when I have my webcam connected?

No. You can only be seen by the Chathost who is in the same Videochat session with you. For privacy reasons, BeNaughtyLive.com does not record, save, monitor or moderate the Video received from our Viewers.

What is One2One?

It's our latest service and gives you the option to have an exclusive and private session with your favorite Chathost. So you will have her (or his) full attention for every second of your chat. No interruptions - no bother - no one else!

What does One2One give me?

You get total control and privacy with your favorite Chathost. There is no chance of being interrupted. But the service does cost a little more as you might expect.

What do I need in order to have a One2One session?

No special equipment or download needed. So select the One2One option before entering any live Videochat session and you are on your own.

Strip HiLo Game

Adult Strip Games: What is this all about?  

At BeNaughtyLive.com, we are always looking for new ways for our Viewers and Chathosts to have fun and engage in Live Video Chat. So we.re bringing you Adult Strip Games, a paid service where you get to play with and against a Chathost.

Look for this icon on Who's Online Now page, Small pictures with description section.

Do I need additional software to play ?

To view the Adult Strip game interface, you will need Flash Player 7 (or newer) installed. Download Flash Player here.

What is Strip HiLo ?

Strip HiLo is a card game you play with a Chathost; you are playing for the removal of her clothes ;-)



The game uses a standard deck of 52 playing cards (Jokers not included!), and consists of several rounds. Every round, you and the Chathost start with one open card each, you will then alternately dealt more cards and will need to guess if the next card will be higher or lower than the previous one.

You will see your cards at the top of the playing screen, and your opponent's right below them.



At the bottom you will see whether your Chathost's last guess was correct or not.



The order of the cards is Ace (lowest), 2, 3, 4, 5, 6, 7, 8, 9, 10, Jack, Queen, King (highest).

When the Chathost loses a round, she will remove an item of clothing, until there are no clothes left to remove. If the you lose, the round is restarted.



Once you have successfully removed all Chathosts' clothing, you may continue your Video Chat, or play again.

Strip HiLo is an adult card game, and you can only play with Chathosts listed in the BeNaughtyLive.com adult categories.